| Contractor feedback system |
Description
CEMEX UK undertook a series of contractor audits in the interests of partnership working, as part of the ‘Safer through Sharing’ initiative. The audits examined the contractor organisations in depth, reviewing their overall management arrangements, policies, training and commitment. The audits not only provided the opportunity to verify standards and commitment but also facilitated shared learning, improved communications and the understanding of systems and standards.
An automated contractor feedback system was also introduced, which enabled site personnel to record their experiences working with contractors. Feedback forms are automatically sent to relevant personnel and collated, enabling both procurement and others to monitor contractor performance. This gives the business vital feedback when it comes to determining which contractors to use and triggers an intervention when standards are identified as unacceptable.
Benefits
• Improved working relationships with contractors
• Eliminated the use of poor performing contractors
• Gives ownership of contractor selection to local management.
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